Privacy Policy — Suren

Effective date: October 24, 2025

Company: Surentech (“Surentech,” “we,” “us,” “our”)

Product: Suren mobile app and related websites/APIs (the “Service” or “App”)

General support: support@surentech.com

Privacy contact: privacy@surentech.com

Address: San Jose, California, USA

This Privacy Policy explains what we collect, how we use and share it, and the choices you have. By creating an account or using the Service, you agree to the practices described in this Policy.

1) Scope

This Policy applies to the Suren mobile app and any Surentech sites/APIs that link to it. It does not cover third-party services you may access through our Service; those services have their own privacy practices.

2) Information We Collect

2.1 Account Information (you provide)

Email address (always): collected when you register or sign in.
Name (sometimes): may be provided by Google Sign-In, depending on the permissions granted by the user during sign-in.

We do not collect age or other profile fields unless you explicitly provide them.

2.2 Debate Content (you create)

Audio recordings: created and stored on your device. Surentech does not store your audio files on Surentech servers.
Transcription text: when you submit a debate for coaching, the text transcript of that debate is sent to our systems and stored by us.
AI-generated coaching outputs: text feedback/annotations we generate for you from a transcript; these are stored by us.

2.3 Non-personal/technical data

Based on your direction, Surentech does not intentionally collect IP addresses, device identifiers, analytics/usage telemetry, or similar non-personal identifiers. (Note: network and hosting providers involved in delivering the Service may automatically process limited technical metadata for secure transit and delivery; Surentech does not store or use those for analytics.)

2.4 No cookies

Surentech does not use cookies or similar tracking technologies in the Suren App (and does not rely on site cookies for account functions).

3) How We Collect Information

Directly from you: when you register or sign in, you provide an email address (and, if present via Google Sign-In, potentially your name).
Via Google Sign-In (optional): if you choose to use it, we receive your email and may receive your name, subject to Google’s user consent screen.
From your debates: when you request transcription/coaching, you submit transcription text for processing; audio stays on your device (see §4.1 for processing details).

4) How We Use Information

We use your information to:

Provide the Service: account creation, authentication, access to your transcripts and coaching.
Generate coaching: process your transcription text with AI to produce feedback.
Communicate with you: send service emails (account, legal updates, changes to this policy/Terms) and newsletters about new features or app updates.
Operate and improve: maintain reliability, quality, and safety of Suren (without using analytics or device/IP data as described above).
Compliance and enforcement: meet legal obligations and enforce our Terms.

You may opt out of newsletters at any time (see §10).

5) Sharing & Processing with Third Parties

We share information only to deliver the features you request (transcription/coaching) and to run the Service:

Cloudflare (network & transit): audio and transcript traffic may pass through Cloudflare for secure content delivery and protection.
AssemblyAI (speech-to-text): used to transcribe debate audio; receives audio and/or transcription text as necessary to perform transcription.
OpenAI (language model): used to generate coaching outputs from your transcript; receives transcription text needed to provide the output.
Behavioral Signals (potential): may be used to analyze conversation attributes; if used, it would receive only the minimum data needed to perform its function.

We do not sell personal information. We do not run third-party advertising.

Each provider processes data under its own terms/policies. We share only what’s necessary to perform the requested function.

6) International Data Transfers

Our providers operate infrastructure in multiple regions. As a result, your transcription text and/or coaching data may be processed outside your country, including in the United States and other jurisdictions. By using the Service, you consent to these transfers.

7) Data Retention

Audio recordings: not stored by Surentech; remain on your device.
Transcription text & coaching outputs: retained by Surentech as long as needed to provide and improve the Service and for legitimate business, security, or legal purposes. Reasonable backups and security logs may persist for a period of time.

If you delete a debate in the app, it removes the audio on your device (if you choose to delete it there) but does not automatically delete the stored transcript or coaching from Surentech’s servers. See §9 for deletion requests.

8) Children’s Privacy

Minimum age 13: Suren is intended for users aged 13 and older. We do not knowingly permit users under 13.
If we learn that a user under 13 is using the Service, we may disable the account and take steps to delete associated personal data.
Users aged 13–17 should use the Service with the knowledge/permission of a parent/guardian or an authorized school/coach.

For questions or requests concerning a minor’s data, contact privacy@surentech.com.

9) Your Rights & Choices

9.1 Access & viewing

You can view your transcripts and coaching outputs within the App.

9.2 Correction

Coaching/transcriptions are AI-generated and not edited manually by Surentech. We do not offer manual correction of those outputs. You may re-run or regenerate outputs by using the App’s features (as available).

9.3 Deletion

There is no instant, full self-serve deletion of all stored transcripts/coaching from our servers yet.
To request deletion of your transcription text and coaching outputs from Surentech systems (to the extent reasonably possible in active systems), email privacy@surentech.com or support@surentech.com from the email associated with your account. Backups and security logs may retain minimal records for a reasonable period or as required/permitted by law.

9.4 Marketing preferences

You can opt out of newsletters/updates at any time by following any unsubscribe instruction included in the email or by emailing support@surentech.com.

10) Security

We aim to protect your information using reasonable administrative, technical, and organizational safeguards, including relying on secure transit (e.g., HTTPS/TLS where available) and the established security controls of our cloud/AI providers. No system is perfectly secure. If you believe your account or data has been compromised, contact privacy@surentech.com immediately.

11) Data Minimization

We collect and process only the minimum information needed to deliver Suren’s features (primarily: your email for account access; transcripts you choose to submit; and the coaching we generate for you). We do not collect IP addresses, device identifiers, or analytics telemetry for our own use.

12) Changes to This Policy

We may update this Policy from time to time. For material changes, we will notify you by email at the address associated with your account and/or via an in-app notice. The updated Policy is effective when posted unless stated otherwise. Your continued use of the Service after an update means you accept the changes.

13) Contact

Privacy inquiries & deletion requests: privacy@surentech.com
General support: support@surentech.com

Surentech — San Jose, California, USA

Summary (non-binding)

You give us email (and maybe name via Google Sign-In).
Audio stays on your device; transcripts and coaching are stored by Surentech.
To delete transcripts/coaching stored by us, email privacy@surentech.com or support@surentech.com.
We share only what’s needed with providers like Cloudflare, AssemblyAI, OpenAI (and possibly Behavioral Signals) to deliver transcription/coaching.
We don’t use cookies or collect analytics/IP/device identifiers for our own use.
Data may be processed internationally.
App is for 13+.